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Application Management Specialist

Application Management Specialist

Assignment

You will be part of a team delivering a quality 2nd and 3rd line global 24/5 support service on a webshop platform supporting several individual B2B webshops. We help our customers to deliver the best possible experience for their B2B customers by supporting them to provide a quality service on 1st level support and assuring the smooth flow of data and orders between systems. Work is arranged in shifts and service is available to customer 24 hours a day on weekdays.

You will be working on our Strategic Customership where we work in close co-operation with the customer. Good communication skills and flexibility are essential in this task, but you also need wide technical expertise on the platform to be successful. You will work directly with customer project managers being the face of Solteq in daily work.

You are part of a team of support specialists and developers locally in Wroclaw and you will be in daily communication with the Finnish support specialists & developers forming a multinational development team. Essential team working skills are: understanding team member roles, taking responsibility of your tasks and not isolating yourself when solving problems, but proactively ask for help in and help others. Active communication with both the Customer and the team is the only way for the team to work.

You will start with small support tasks and when learning more about the architecture and the products on the platform you will slowly start doing backend stuff. Incrementally you will master an enterprise-level web commerce system IBM WebSphere Commerce which you are supporting to meet customer needs. You will receive formal training in ITIL based work model and get certified with IBM WebSphere Commerce. WebSphere is developed in Java, but a big part of the task is to understand how platform needs to be amended by configuration changes and extensions, thus being capable to learn the WebSphere framework, how the solution is structured, is vital in this role. It will take time to develop into an expert on this task. If you lack some of the necessary skills, you will be educated in those areas. We are looking for a good combination of skills, everything listed is at some point required, but the team will complement each other on this.

You

Experienced Junior with finished Master’s degree in computer science or other education but combined with relevant longer work experience. You might have earlier experience in an application support role and you are fluent in the English language with good communication skills. 

Must have technical skills

  • Debugging and problem-solving skills
  • Support work methods (ITIL)
  • Experience with eCommerce
  • XML
  • Basic understanding of JavaScript, HTML, JSP and network connection
  • SQL
  • Git
  • Very good command of English in writing and speaking

Good to have technical skills

  • Java (ability to create and read code)
  • Linux bash scripting skills
  • REST/SOAP
  • Experience related on automated monitoring
  • Unix expertise
  • Basic knowledge of DB2

We

Solteq is a Nordic industry-independent IT provider and software house that specializes in digital business solutions. Our mission is to simplify the digital world to make a better tomorrow. We are a partner who knows what it takes to win in digital disruption, regardless of our customer’s industry. 

Our over 580 experts, who work in five countries, develop and implement solutions for clients mainly in the Nordic countries. 

Solteq´s team in Wroclaw of about 50 people is a combination of experienced and young talent with a common goal to deliver outstanding customer experiences. Our work culture is based on Nordic values, we use agile methods, and we are working close together with our Nordic colleagues. We have fun at work.

Benefits

  • New Office located in the center of Wroclaw, by the railway station
  • LuxMed and MultiSport Card
  • Free Snacks, Coffee and fresh fruits
  • Tuesday breakfasts
  • Burger lunch last Friday of the month
  • Language classes, Massage in the office
  • Windows or MAC and 3 monitors 
  • Parking space for employees
  • Team events 
  • Trainings & certifications

Salary Range

Depending on shifts gross salary between 5000-10.000 zl/month.

Apply

Sound interesting? Apply now and get more information and talk to our specialists. 

Please provide your resume in the English version.

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Some of your colleagues

Wrocław

Wrocław 101
50-016 Wrocław Directions

5 good reasons to work at Solteq

1. You get to influence your own work 

We trust that you - as an expert - know how to succeed in your work in the best possible way. You mainly get to work as you see fit and influence your own job description. The flexibility in our daily operations allows both for remote work and hours that are just right for you. We feel it’s perfectly OK to go and pick up the kids from daycare on time or invest in things that matter in your free time. 

2. Grow and develop with us

With us, you can develop your know-how and grow into new roles as well if that’s what you’re after. In-house, we have very diverse duties, technologies, and fields. When expanding our operations, we find it important to have our experts develop alongside us. This way we can offer our customers new solutions and provide our staff with new challenges. 

3. Work in good company

When the staff is asked what’s best about working at Solteq, one recurring favourite response is: the other people of Solteq. We work together and know that our mates can be trusted. We give and receive help - and have fun doing it. Every now and then we do something fun together after work, and sometimes there are spontaneous Angry Birds championship games during the workday when the mood calls. And then it’s back to improving the customer’s business. 

4. Take good care of yourself

The well-being of each employee is important to us. And we’re not just saying this. Flexible working methods, extensive benefits, and comfortable workspaces are continuously developed through everyday experience. We encourage you to look after your health, to have hobbies, to exercise, and to experience new things in your spare time too. We promote the same lifestyle also in everyday working life. Some concrete examples of this are the workouts during breaks and massages provided by our well-being coaches. 

5.  Simplify the digital world

We boast a respectable history of 35 years and are heading into an innovative future. We create growth in a straightforward and intelligent way. In everyday working life, we develop solutions to turn the challenges produced by the digital revolution into victories. In practice, our solution can be a new online store or a system that holds everything together hidden from the public eye. Essential in our solutions is to make life easier for the regular, average end user.

We

The Solteqians are experts in digital business. We create innovative solutions for our corporate customers to help ordinary people with their lives. 

We operate mainly in the Nordic countries, with over 550 professionals working in five countries. We are constantly expanding and moving into international markets. By joining us you will be able to develop your own skills and move on to new roles if you wish. 

As you are an expert, we trust you will know how to achieve the best possible results in your work. If you are not sure about something, your co-workers will help you out. That’s the way we do things.

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email
@solteq.com
  • Agnieszka Macala
  • Åke Mujunen
  • Atte Alisalo
  • Ilkka Muilu
  • Janne Väänänen
  • Jari Mäkelä
  • Juha Luomala
  • Jussi Kostamo
  • Kirsi Jalasaho
  • Magdalena Dutka
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